Privacy Policy

1. Introduction

Crystality LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you use our website (crystality.win), desktop software, and related services.

By using our services, you consent to the data practices described here. We do not sell your personal information.

2. Information We Collect

2.1 Information You Provide

We collect information you give us when you:

• Create an account (email, username, password)
• Purchase a subscription (billing details are handled by our payment processor; we do not store full card numbers)
• Contact support (email, message content)

2.2 Information Collected Automatically

To provide and secure our services we collect:

• Account and subscription status
• A device identifier used for license verification (tied to your account; we do not use it to track you across other services)
• IP address and basic technical data (e.g. browser, OS) when you use our website or authenticate
• Log data such as login times and API requests necessary to operate and secure our systems

3. How We Use Your Information

We use your data to:

• Provide access to our software and manage your subscription
• Authenticate you and verify your license on your device
• Process payments (via our payment provider; we do not store raw card data)
• Respond to support requests and communicate about your account
• Improve our services and fix issues
• Comply with legal obligations and protect our rights and security

4. Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Payment processor: To process subscriptions; they handle card data in line with their own privacy policy and applicable standards. We do not receive or store full card numbers.
• Service providers: e.g. hosting, email, and infrastructure necessary to run our services, under contractual safeguards.
• Legal requirements: When required by law, court order, or government authority.
• Protection of rights: To protect the safety and rights of Crystality LLC, our users, or others.

5. Data Retention

We keep your information for as long as your account is active and as needed to provide the service, resolve disputes, and comply with law. After account closure we may retain certain data for a limited period for legal and operational purposes, then delete or anonymize it where possible.

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Request a copy of your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority (e.g. under GDPR)

To exercise these rights, contact us at support@crystality.win. We will respond within a reasonable time as required by applicable law.

7. Security

We use appropriate technical and organizational measures (such as encryption, secure authentication, and access controls) to protect your data. Payment card data is processed by our payment provider in line with industry standards; we do not store full card details.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential functionality (e.g. login), security, and to understand how the site is used. You can control cookies via your browser settings; disabling some may affect site features.

9. International Transfers

Your data may be processed in the United States or other countries where we or our providers operate. We ensure appropriate safeguards (e.g. standard contractual clauses where relevant) in line with applicable law, including GDPR for users in the EEA/UK.

10. Children

Our services are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy. For material changes we may notify you by email or through the service.