Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Crystality LLC ("Company," "we," "us," or "our")—including our website (crystality.win), desktop software, and related services (collectively, the "Services")—you agree to these Terms of Service ("Terms"). If you do not agree, you may not use our Services. We may update these Terms from time to time; the current version will be posted on this page.

2. Service Description

Crystality is a subscription-based desktop SaaS that offers visual customization and interface personalization tools for supported games. All features are purely cosmetic, run locally on your device, and do not affect gameplay, game servers, or other players. The application communicates only with our backend for authentication, software updates, and subscription management.

We provide access to our software and an account dashboard where you can manage your subscription and download the application. Delivery of the service means access to the software download and your account dashboard after your payment is confirmed.

3. Eligibility

You must be at least 18 years old to use our Services. By using them, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

4. Account Registration

To use the software you must create an account. You agree to:

• Provide accurate and current information
• Keep your password secure and confidential
• Accept responsibility for all activity under your account
• Notify us promptly of any unauthorized access

5. License and Use

5.1 License Grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use our software for personal, non-commercial use in accordance with its intended purpose (cosmetic personalization as described in Section 2).

5.2 Restrictions

You may not:

• Copy, modify, distribute, sell, or lease the software
• Reverse engineer, decompile, or disassemble the software (except where law expressly permits)
• Circumvent license verification or use the software without a valid subscription
• Share your account or license with others or use it on more devices than we allow
• Use the software for any illegal purpose or in violation of these Terms

5.3 Device and License

Your license is associated with your account and a device identifier used for verification. Device changes may require re-authorization in line with our account settings. Misuse of license or device verification may result in suspension or termination of access.

6. Subscription, Billing, and Cancellation

6.1 Plans and Pricing

We offer subscription plans (e.g. weekly, monthly, or other durations) with pricing and features as shown on our website at the time of purchase.

6.2 Billing Cycle and Renewal

Recurring subscriptions are billed at the start of each billing cycle to the payment method on file. Your subscription renews automatically at the end of each period unless you cancel before the renewal date.

6.3 Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation stops future renewals and charges. You keep access to the software until the end of the billing period you have already paid for. We do not refund unused portions of a billing period except as stated in our Refund Policy.

6.4 Refunds

Refunds are handled in accordance with our Refund Policy. By subscribing you agree to that policy.

7. Acceptable Use

You agree to use our Services only in a lawful manner. You must not:

• Violate any applicable laws or third-party rights
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorized access to our or others' systems or data
• Use the Services to harass, abuse, or harm others
• Resell or commercially exploit the Services without our permission
• Create multiple accounts to circumvent restrictions or abuse offers

We may suspend or terminate access if we reasonably believe you have violated these Terms or acceptable use.

8. Intellectual Property

All content, software, designs, and other intellectual property in our Services are owned by Crystality LLC or our licensors. These Terms do not grant you any ownership in that property. You may not use our trademarks or branding without our prior written consent.

9. Customer Support and Complaints

We aim to respond to support and complaint inquiries within a reasonable time, and in any event within a few business days where possible. For account, billing, or technical issues, please contact us first so we can try to resolve the matter.

Contact: support@crystality.win. Please include your account email and a clear description of your issue or complaint.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that the Services will be uninterrupted, error-free, or free of harmful components. You use them at your own risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRYSTALITY LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL).

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

12. Indemnification

You agree to indemnify and hold harmless Crystality LLC and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate your account and access at any time for breach of these Terms or for other legitimate reasons. You may stop using the Services and cancel your subscription at any time. Upon termination:

• Your license to use the software ends
• You must cease all use of the Services
• Refunds are only as set out in our Refund Policy
• Provisions that by nature should survive (e.g. liability, indemnity) remain in effect

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or the Services may be resolved in the state or federal courts located in Salt Lake County, Utah. You consent to the personal jurisdiction of those courts. We encourage you to contact us first to seek an informal resolution.

15. General

If any part of these Terms is held unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Crystality LLC regarding the Services.